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7
 
Troubleshooting
 
7-26
 
Phaser 560 Color Laser Printer
 
PostScript printing errors
 
Note
 
For information on specific applications, request a document 
catalog from HAL or EuroHAL, the Tektronix automated fax 
systems. Refer to page 7-3 for instructions on using these 
systems.    
 
If your printer reports a PostScript error when printing from Adobe 
PageMaker, Adobe FreeHand, QuarkXPress, or Canvas, you may be using 
an older or incorrect version of the Printer Description File (PPD).  Refer to 
“Installing Printer Software” on page 3-1 for instructions on installing 
printer description files.  
 
1.
 
You should always use the most current printer description file.  
To determine the 
 
date
 
 of the file you are using, do the following:
 
 
Macintosh users: 
 
 
Select (highlight) a printer description file and choose 
 
Get Info
 
 
from the 
 
File
 
 menu.  Make a note of the version date.
 
 
Windows 3.1 users: 
 
 
Check a printer description file’s creation date in the 
 
File Manager.
 
  
Make a note of the version date.
 
 
Windows 95 users: 
 
 
Check a printer description file’s creation date in the 
 
Windows 
Explorer.
 
  Make a note of the version date.
 
2.
 
Check the Tektronix World Wide Web site or the Tektronix Bulletin 
Board Service (BBS) to see if the printer description files you have 
are the most recent.  Refer to page 7-1 for instructions.