Xerox 740 用户指南

When there is a problem printing from Windows NT, often print jobs stay in Print 
Manager with ambiguous messages like 

Printer Error

 or 

Permission 

denied

.  If the printer is connected via TCP/IP, there is probably a problem with the 

way LPR was set up.

Begin troubleshooting by opening the Event Viewer  in the Administrative Tools 
program group.  When it opens, click Log, scroll down, and select Application.  
Look at any of the error messages that say 

LPR Print Monitor

.  Double-clicking 

the error message tells you more information about the error.  The following topics 
deal with specific errors reported in the Event Viewer.

At the MS-DOS command prompt in Windows NT, type the ping command in the 
following format:

For example:  

ping   134.62.36.134  

■

If the printer does not reply or the request times out, either the printer does 
not have an IP address, or the NT host cannot find the printer.  

■

If the printer does not have an address, assign one as described in 
“Setting the printer’s IP addressing parameters” on page 55.  

■

If the printer has an IP Address, your printer could have a faulty 
network connection or a defective network card.  

■

If the printer does respond, disconnect the printer from the network and 
send the ping command again.  

■

If you get a response this time, there is a duplicate IP address on the 
network.  Make sure that all devices on the network have a unique IP 
address.   

■

If you do not get a response this time, the printer's IP address is valid, 
but LPR may be disabled on the printer.  Print a Configuration Page 
and look under LPR.  For instructions on how to print a Configuration 
Page, see “The printer’s Configuration Page” on page 6.  For 
instructions on enabling or disabling protocols, see Chapter 15, 
“Disabling Protocols”.