Xerox 360 用户指南

Windows NT network troubleshooting

Error messages in Print Manager

When there is a problem printing from Windows NT, often print jobs stay in Print Manager 
with ambiguous messages like Printer Error or Permission denied.  If the printer is 
connected via TCP/IP, there is probably a problem with the way LPR was set up.

Begin troubleshooting by opening the Event Viewer  in the Administrative Tools program 
group.  When it opens, click Log, scroll down, and select Application.  Look at any of the 
error messages that say LPR Print Monitor.  Double-clicking the error message tells you 
more information about the error.  The following topics deal with specific errors reported 
in the Event Viewer.

Printer PS on host IP-address is rejecting your request

At the MS-DOS command prompt in Windows NT, type the ping command in the 
following format:

ping  IP-address

For example:  

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If the printer does not reply or the request times out, either the printer does not have 
an IP address, or the NT host cannot find the printer.  

■

If the printer does not have an address, assign one as described in your printer’s 
networking setup guide.  

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If the printer has an IP Address, your printer could have a faulty network 
connection or a defective network card.  

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If the printer does respond, disconnect the printer from the network and send the 
ping command again.  

■

If you get a response this time, there is a duplicate IP address on the network.  
Make sure that all devices on the network have a unique IP address.   

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If you do not get a response this time, the printer's IP address is valid, but LPR 
may be disabled on the printer.  Print a Configuration Page and look under LPR.  
For instructions on how to print a Configuration Page and enable protocols, see 
your printer’s networking setup guide.