Xerox 6121MFP 用户指南
Troubleshooting
Phaser 6121MFP Multifunction Printer
User Guide
189
Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table and see the
corresponding solution to correct the problem. You can also print test pages to more precisely
determine the print quality problem. See
corresponding solution to correct the problem. You can also print test pages to more precisely
determine the print quality problem. See
If the print quality does not improve after carrying out the appropriate action, contact Xerox Customer
Support or your reseller.
Support or your reseller.
Note:
Your printer comes with the option to continue printing even if a toner cartridge is low or out.
You can enable or disable this feature. See the Toner Out Action section in the
Symptom
Cause
Solution
Nothing is printed or there are
blank spots on the printed
page.
blank spots on the printed
page.
One or more of the toner
cartridges may be defective.
cartridges may be defective.
Remove the toner cartridge and inspect
it for damage.
it for damage.
The imaging unit may be
defective.
defective.
Remove the imaging unit and inspect it
for damage. If it is damaged, replace it.
for damage. If it is damaged, replace it.
The media is moist from
humidity.
humidity.
Remove the moist media and replace it
with new, dry media.
Adjust the humidity in the media
storage area.
with new, dry media.
Adjust the humidity in the media
storage area.
The media set in the printer
driver does not match the
media loaded in the printer
tray.
driver does not match the
media loaded in the printer
tray.
Load the correct media in the printer or
change the media chosen in the printer
driver to match the media loaded in the
tray.
change the media chosen in the printer
driver to match the media loaded in the
tray.
The power source does not
match the printer
specifications.
match the printer
specifications.
Use a power source with the proper
specifications. See
specifications. See
Several sheets are being fed at
the same time.
the same time.
Remove the media from the tray and
check for static electricity. Fan plain
paper or other media and then replace it
in the tray.
check for static electricity. Fan plain
paper or other media and then replace it
in the tray.
Media is not set properly in the
tray.
tray.
Remove the media, tap it to straighten
and align it, then return it to the tray
and realign the media guides.
and align it, then return it to the tray
and realign the media guides.
The entire sheet is printed in
black or other color.
black or other color.
One or more of the toner
cartridges may be defective.
cartridges may be defective.
Remove the toner cartridges and inspect
them for damage. Replace any that are
damaged.
them for damage. Replace any that are
damaged.
The imaging unit may be
defective.
defective.
Remove the imaging unit and inspect it
for damage. If damaged, replace it.
for damage. If damaged, replace it.