Xerox 7228 用户指南

275 

Use the following check list to troubleshoot your network communication problem. 

Check Physical Media and Network Interface Cards 

1.  Verify that the Device is powered ON. 

2.  Verify that the Device and Workstation are using the correct cabling to communicate over the 

network.  Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 
5 UTP patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring 
cabling for Token Ring networks. 

3.  Verify that the cable at both the Device and Workstation is fully plugged into the Network Interface 

Card (NIC).  Check the link light, which is typically a green LED, to make sure that it is lit.  Typically, 
but not always, a second light on the Network Interface Card will be intermittently flashing, indicating 
the presence of network traffic.  If neither of these lights is lit, there is a problem with the NIC. 

 

Print a Settings List at the Device and perform these tasks: 

1.  On the Settings List, verify that "SMB" is enabled.  If it is NOT enabled, to enable SMB, follow the 

instructions supplied in the Microsoft (NetBIOS over IP) procedure in the NOS Selection section of 
this guide. 

2.  On the Settings List, note that the default name of the Device's workgroup is Workgroup and that the 

Device has a unique (SMB Host) name.  To modify the Device's Workgroup or SMB Host names, if 
required, use your workstation's Web browser to access the Internet Services (Web Pages) residing 
in the Device as described in the Configure SMB procedure in the Internet Services section of this 
guide. 

3.  On the Settings List, under the TCP/IP data label, note what method the Device is using to acquire its 

TCP/IP addresses.  If the method shown is Static, make sure that the Device has a valid IP address, 
Subnet Mask, and Gateway address for the network. 

4.  On the Settings List, verify that DNS (or WINS, if using only a Windows NT network) is enabled.  The 

use of Naming Servers is REQUIRED to resolve NetBIOS device names to IP addresses for packet 
routing over the TCP/IP network.  If in doubt as to whether DNS and WINS are enabled, verify the 
settings following the instructions supplied in the TCP/IP Dynamic Addressing procedure in the 
NOS Selection

 section of this guide.  WARNING:  If the Device is NOT informed of the addresses of 

the DNS/WINS Servers, you may not be able to see or use the Device's NetBIOS name on the 
network.  Make sure that the Device is informed of the addresses of the DNS/WINS Servers, using 
the instructions supplied in the Configure TCP/IP Settings procedure in the Internet Services 
section of this guide. 

5. Under 

the 

data label, verify that this feature is Enabled.  If it is NOT, enable it 

following the instructions supplied in the Network Connectivity section of this guide.  You MUST use 
this tool at your workstation if you need to change the Device's Workgroup name, the SMB Host 
Name, the TCP/IP (internet) Host Name, or DNS settings.  Note that when using DNS to resolve host 
names to IP addresses, the NetBIOS name (SMB Host) and the TCP/IP Host Name MUST be the 
same.