Xerox pe16 用户手册

T

ROUBLESHOOTING

8.14

The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until 
the problem is corrected. If the problem persists, please call for 
service.

Paper is jammed during 
printing.

Clear the paper jam. See page 8.4.

Paper sticks together.

• Ensure that there is not too much paper in the paper tray. 

The paper tray can hold up to 250 sheets of paper, 
depending on the thickness of your paper.

• Make sure that you are using the correct type of paper. See 

• Remove paper from the paper tray and flex or fan the paper.

• Humid conditions may cause some paper to stick together.

Multiple sheets of paper 
do not feed.

• Different types of paper may be stacked in the paper tray. 

Load the paper of only one type, size and weight.

• If multiple sheets have caused a paper jam, clear the paper 

Paper does not feed into 
the machine.

• Remove any obstructions inside the machine.
• Paper has not been loaded correctly. Remove paper from the 

tray and reload it correctly.

• There is too much paper in the paper tray. Remove excess 

paper from the tray.

• The paper is too thick. Use only paper that meets the 

specifications required by the machine. See “Paper 
Specifications” on page A.6.

The paper keeps 
jamming.

• There is too much paper in the paper tray. Remove excess 

paper from the tray. If you are printing on special materials, 
use the Bypass tray.

• An incorrect type of paper is being used. Use only paper that 

meets the specifications required by the machine. See 
“Paper Specifications” on page A.6.

• There may be debris inside the machine. Open the front 

cover and remove the debris.

Transparencies stick 
together in the paper 
exit.

Use only the transparencies specifically designed for a laser 
printer. Remove each transparency as it exits from the 
machine.

Envelopes skew or fail to 
feed correctly.

Ensure that the paper guides are against both sides of the 
envelopes.