Canon PRISMAdirect 手册
Manage the workflow of an order
Introduction
The workflow section offers an overview of the current status of an order and the remaining steps
to complete the order. An order can contain one or more jobs. Each job in an order can have a
different [Communication state]. The [Communication state] of the order is equal to the lowest
job state.
to complete the order. An order can contain one or more jobs. Each job in an order can have a
different [Communication state]. The [Communication state] of the order is equal to the lowest
job state.
The steps of the workflow are defined by buttons in the order details. Click a button to force the
next step to completion of the order.
next step to completion of the order.
NOTE
It is recommended that the [Communication state] column be displayed.
Request for change
Introduction
A customer has submitted an order. An order can contain one or more jobs. A job can contain
one or more files. When there is a problem with one of the files, you can request the customer to
change the order. For example, the new order contains a file which is password protected. You
can also request changes to the job ticket.
one or more files. When there is a problem with one of the files, you can request the customer to
change the order. For example, the new order contains a file which is password protected. You
can also request changes to the job ticket.
When payment is required, the customer pays for the order when the order is submitted. When
the payment was successful, the customer must be refunded when you request the customer to
change the order. The application offers you the possibility of refunding the customer
automatically. You can also refund the customer manually. The customer pays for the changed
order when the customer submits the changed order.
the payment was successful, the customer must be refunded when you request the customer to
change the order. The application offers you the possibility of refunding the customer
automatically. You can also refund the customer manually. The customer pays for the changed
order when the customer submits the changed order.
NOTE
It is recommended that the [Job is paid] column be displayed. This column allows you to
determine if a customer has paid for a submitted order.
Procedure
1.
Check if the order is correct.
The [Communication state] of the order and its jobs is [New]. The order and its jobs are marked
with the color: .
The [Communication state] of the order and its jobs is [New]. The order and its jobs are marked
with the color: .
2.
Click the [Request for change] button if the customer must change the order.
The [Send a change request for:] dialog box appears.
The [Send a change request for:] dialog box appears.
3.
Select which files the customer must change and click OK. You can also request changes to the
job ticket.
The message [I do not wait for the response of the customer.] appears.
The [Communication state] of the order and the job that must be changed becomes [Request for
change]. The order and the job that must be changed are marked with color: .
job ticket.
The message [I do not wait for the response of the customer.] appears.
The [Communication state] of the order and the job that must be changed becomes [Request for
change]. The order and the job that must be changed are marked with color: .
4.
When payment is required, the customer pays for the order when the order is submitted. When
the payment was successful, the customer must be refunded when you request the customer to
change the order. A dialog opens with the following text:
[The customer has already paid the order. When you request that the customer change the order,
the value of the payment is automatically refunded to the customer. Do you want to continue?]
• Click the [OK] button to refund the value of the payment to the customer. If the automatic
the payment was successful, the customer must be refunded when you request the customer to
change the order. A dialog opens with the following text:
[The customer has already paid the order. When you request that the customer change the order,
the value of the payment is automatically refunded to the customer. Do you want to continue?]
• Click the [OK] button to refund the value of the payment to the customer. If the automatic
refund fails, you must refund the customer manually.
• Click the [Cancel] button to refund the customer manually.
Manage the workflow of an order
Chapter 2 - Order view
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PRISMAdirect v1.2