Xerox WorkCentre 5022/5024 用户指南

Problem Solving

Xerox

® 

WorkCentre

® 

5022/5024 Multifunction Printer

User Guide

13-18

Problems When Receiving Faxes

The table below lists possible solutions when you are unable to receive a fax.

The image quality 
is poor.

The document scanning glass is 
dirty.

Clean the document scanning glass.
Refer to 

The fax transmission density is 
not correct.

Adjust the fax transmission density.
Refer to 

There is a problem with the 
receiver.

Check on the problem with the receiver.

Note:

Image quality problems can occur during fax 

transmission not only due to problems with the 
machine, but also due to problems with the sender 
fax machine.

Unable to 
communicate

A phone line problem has 
occurred.

Use a nearby phone to check whether the line is 
working. If you can't make a call, the problem is 
the phone line and not the machine.

The power is not switched on.

The machine can't receive faxes if its power is not 
on. Switch the machine's power on.

Paper has not been loaded.

The machine can't print received faxes when there 
is no paper loaded.

The paper has jammed.

Check the machine's control panel and remove any 
jammed paper.
Refer to 

on page 13-46.

The machine is in System 
Administration mode.

The machine can't receive faxes when in System 
Administration mode. Exit System Administration 
mode.

The sender did not place the 
document correctly.

Check on the problem with the sender.

Note:

Fax transmission problems can occur only 

due to problems with the machine, but also due to 
problems with the sender fax machine.