Xerox Xerox Secure Access Unified ID System Support & Software 管理员指南

Appendices

Xerox Secure Access Administration Guide

48

Troubleshooting the Release My Documents 

Custom Service Installation

If the ‘Release my documents’ button does not appear in the Custom Services screen on the MFP, you 
may need to run the installation executable with specific parameters. If your DNS does not allow the 
MFP to resolve the hostname of the server running DCE, the tool is not capable of registering the 
devices correctly. Refer to the table below for specific parameters that you must run instead. 

The Release My Documents extension executable is located in the Tools folder on the machine hosting 
Core Authentication Server. Ensure that you have Administrator permissions on the server hosting the 
CAS and DCE service to install the required files. 
1. Open a command prompt, and change the path to the Tools folder. For example: 

c:\Program Files\Xerox\SecureAccess\Tools\

2. Run the executable with the parameters outlined in the table below:

saxeroxeipregistration.exe

Note:

You can run the command with parameters to overwrite the failed install. You do not need to 

unregister the extension first.

Example:

Result: Registers the update with the specified DCE server, and installs the Release My Documents 
extension on a single MFP.

-i

Identifies the MFPs IP Address that will receive the Release My Documents extension

-r

Registers the specified DCE Server on the specified MFP device

-d

Unregisters the Release My Documents extension from the specific MFP device

-v

View the registered information. Run this command to confirm the extension installation.

-u

Username for authorization to update the device

-p

Password for authorization to update the device

-c

Enumerates devices from the specified CAS server and registers the extension on all Xerox 
MFPs found in the Devices list

/?

View a list of parameters for this extension

saxeroxeipregistration.exe -i 192.168.97.180 -r 192.168.97.137