Xerox DocuColor 12 Printer with Matchprint Professional Server 产品宣传页

MPS troubleshooting Guide

Page 3 of 11

06/26/02

KPG/MTS

Unable to get to Kodak Polychrome Graphics
Support group for the Matchprint Professional
Server.

KPG has incorporated their Call Center support under
Tech Services International. If you are Xerox Customer
Support you can dial the same number as before 1-

 but enter 

 then 

 to reach the KPG

support for MPS. Remember that a Xerox Log number
is required to speak with the KPG representative.

Equipment not arriving on time.

TXC is responsible for all deliveries. Please contact
Don Howarth at 310-333-2342.

Equipment looks used.

TXC is responsible for all deliveries. Please contact
Don Howarth at 310-333-2342.

Rigger (installer) just dropped off the MPS
server, but only setup the DC12.

1.  Contact your sales CBU.

2.  Walk the customer through the Hardware

Installation and Quick Start Guide to get system
usable.

The MPS RIP version on a new system is
v1.1.

See MPS version 2.0 installation section in this
document.

The currently shipping MPS software version is 2.0.

What is Version 2.0.2

Matchprint Professional Server Version 2.0.2. is a
patch release. The features are:

1.  Auto Printing of Separations to a Hot Folder

2.  Printing multiple copies from a Hot Folder

3.  Correct a “Communications Error” message when

doing a calibration.

New P4 Version 3.0 compatible hardware is
now shipping.

Starting in June 2002, the new hardware platform will
be a Pentium 4 system.

♦  Intel P4 1.9 GHz
♦  1 Gb RAM
♦  Various drive configurations
♦  Hardware Install Guide P4