Xerox DocuColor 12 Printer with Fiery X12 产品宣传页

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Troubleshooting

This section provides some troubleshooting guidelines should a problem arise. If you
are unable to resolve a problem after referring to this section, contact your site operator
or administrator. Also, make sure there are no applications installed on the Fiery, with
the exception of the client utilities from the User Software CD. Applications other
than the client utilities are not supported and can cause system problems.

General printing problems

If this happens:

Try this:

You cannot connect to a
Fiery.

•

Make sure that the Fiery is not being calibrated from the Control Panel.

If the Fiery is being calibrated from the Control Panel, you can select it in the Chooser,
but you cannot connect to it. This insures that only one person is calibrating the server
at any time and that print jobs do not use unexpected calibration.

You cannot select or view one
of the queues.

•

Have your system administrator enable the queue in Setup.

You cannot connect to the
Fiery from a Windows
computer with the Command
WorkStation or Fiery utilities.

•

Make sure the connection is configured correctly.

For instructions, see Getting Started.

Printing seems to take too
long.

•

Print to a queue instead of to the Direct connection.

When you print to a queue, the job is stored on the Fiery until it can be processed and
printed; when you print to the Direct connection, the job cannot be sent to the Fiery
until the previous job is finished processing, so you must wait longer to use your
computer.