Xerox ColorQube 8580 用户指南

Troubleshooting

Xerox

ColorQube 8580/8880 Color Printer 131

User Guide

Probable Causes

Solutions

The wrong cable is used, or the cable is too

long.

Use a standard A/B USB 2.0 cable. Do not use a USB cable that is

longer than 5 meters or 16.4 feet. For details, see the

Installation

Guide that is packaged with your printer.

The USB cable is defective or damaged.

•

To test the USB cable, connect it to another computer that is

working properly, then try to print a document. If the document

does not print, the USB cable may be defective or damaged.

•

Replace the USB cable.

Cannot Print to the Printer with a Network Connection

Connectivity problems can prevent you from printing.

Probable Causes

Solutions

The IP address that the print driver is using is

not the one currently assigned to the printer.

Note:

If your printer is assigned an IP address

dynamically, the IP address can change

periodically even after you have installed the

print driver.

To troubleshoot the problem and find a solution, do the following.
1.

Verify that the printer port is configured to use the same IP

address or DNS name that the printer is using.

If necessary, configure the port to use the correct IP address or

DNS name.

To prevent the IP address from changing in the future, do any of

the following that apply:
•

Assign a static IP address to the printer.

•

For assistance, contact your system administrator.