Xerox CentreDirect External Print Server Support & Software 用户指南

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页码 16
Xerox CentreWare MC Troubleshooting
14
Xerox  CentreWare MC  User Guide
Xerox CentreWare MC 
Troubleshooting
Symptoms Chart
Symptoms
Possible Causes
No printers appear in the Printers List
• Workstation not connected to network
• Workstation incorrectly cabled to network
• IP protocol not enabled on workstation or network
• Workstation may be connected to a different network segment 
than printers
• Subnet specified is incorrect or there are no printers on that 
subnet
• Desired printer(s) are not supported.  See Readme.txt for 
current list of supported printers
Printers appear in the Printers List but 
the desired printer does not
• Printer turned off
• IP protocol not enabled on desired printer
• Desired printer not connected to network
• Desired printer incorrectly cabled to network
• Rediscover Printers button not clicked to update Printers List
• Printer may have been connected to different network segment 
than workstation
• Desired printer doesn't have a valid unique IP address
• Desired printer is not supported.  See Readme.txt for current 
list of supported printers