Cisco Cisco Agent Desktop 8.0 技术参考
Cisco CAD Service Information 7.1
210
November 2006
Problem
No screen pops appear when the user makes calls to and from
devices.
devices.
Solution
Try the following:
■
Check to see if CTI Server is running.
■
Check to see if an agent is logged in to the device.
■
Check if the device is configured on ICM.
Problem
Enterprise data does not pop on the IP Phone Agent’s IP phone when
the phone rings or when it is answered.
the phone rings or when it is answered.
Solution
Verify that:
■
the phone is associated with the telecaster user in CallManager.
■
the authentication URL set up in CallManager uses an IP
address instead of a hostname.
address instead of a hostname.
■
the agent is logged into the phone.
■
if the agent logs into Cisco Agent Desktop using the same
phone and user ID, enterprise data does pops correctly.
phone and user ID, enterprise data does pops correctly.
■
the user telecaster exists in CallManager and uses the
password telecaster.
password telecaster.
■
the enterprise data field labels do not contain the following
symbols:
symbols:
< > . . . . . . left and right angle brackets
& . . . . . . . . ampersand
‘ . . . . . . . . . apostrophe
“. . . . . . . . . double quote
(space) . . . spacebar
These symbols prevent enterprise data from being displayed on
the IP phone.
the IP phone.
■
Log the agent out, unplug the phone, and then plug it back in.
This ensures there is a hard reset. This might be necessary if the
phone previously pointed to a different CallManager.
This ensures there is a hard reset. This might be necessary if the
phone previously pointed to a different CallManager.