Cisco Cisco Agent Desktop 8.0 技术参考
Service Autorecovery
November 2006
15
When Agent Desktop or Supervisor Desktop detects that it is unable to communicate
with a service (generally within one minute of the service failure), the application
status bar displays “Partial Service” or “No Service” to indicate some or all of the
services have failed.
with a service (generally within one minute of the service failure), the application
status bar displays “Partial Service” or “No Service” to indicate some or all of the
services have failed.
When Agent Desktop or Supervisor Desktop detects that the service is again
available (usually within one minute of service recovery), the status bar displays “In
Service” to indicate the services have recovered.
available (usually within one minute of service recovery), the status bar displays “In
Service” to indicate the services have recovered.
To learn more about what is affected by the service failure, double-click the status
message on the status bar. The application displays a popup box that lists the
application features and indicates if that feature is available or not due to the service
outage.
message on the status bar. The application displays a popup box that lists the
application features and indicates if that feature is available or not due to the service
outage.
CAD-BE
CAD-BE displays a dialog box when a service goes down or comes back up. If the
Browser and IP Phone Agent (BIPPA) service is down, all ACD, call control, task, and
workflow capabilities are disabled. CAD-BE attempts to reconnect to the service. If it
is unable to do so and there is a redundant BIPPA service, it automatically attempts
to connect to the redundant BIPPA service.
Browser and IP Phone Agent (BIPPA) service is down, all ACD, call control, task, and
workflow capabilities are disabled. CAD-BE attempts to reconnect to the service. If it
is unable to do so and there is a redundant BIPPA service, it automatically attempts
to connect to the redundant BIPPA service.
If CAD-BE is unable to connect to the BIPPA service specified by the URL during the
initial login attempt, it does not attempt to reconnect or failover to the redundant
BIPPA service. The agent must use the URL that points to the redundant BIPPA
service.
initial login attempt, it does not attempt to reconnect or failover to the redundant
BIPPA service. The agent must use the URL that points to the redundant BIPPA
service.
If the CTI service is down, ACD and call control capabilities are disabled.
Browser and IP Phone Agent Service
The Browser and IP Phone Agent (BIPPA) service pushes an error screen to all the
logged in IP phone agents when it detects a failover in ICM. During the time it is
unable to communicate with ICM, any attempt to change agent state or perform other
IP Phone Agent functionality returns the service error screen.
logged in IP phone agents when it detects a failover in ICM. During the time it is
unable to communicate with ICM, any attempt to change agent state or perform other
IP Phone Agent functionality returns the service error screen.
If the BIPPA service goes down and there is a redundant BIPPA service, the agent
must select the redundant service on the IP phone list of services.
must select the redundant service on the IP phone list of services.
VoIP Monitor Service
VoIP Monitor service recovery is a special case, since more than one VoIP Monitor
service can be installed in a single logical contact center. Supervisor Desktop is
notified when one VoIP Monitor service in a multiple VoIP Monitor service
configuration goes down. However, agent monitoring is not disabled because some
service can be installed in a single logical contact center. Supervisor Desktop is
notified when one VoIP Monitor service in a multiple VoIP Monitor service
configuration goes down. However, agent monitoring is not disabled because some