Cisco Cisco Computer Telephony Integration Option 9.0
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Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment
Release 8.0(1)
Chapter 1 Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server Environment
Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal
Step 12
Ensure that the Session Reliability Enable checkbox is checked. Disabling this feature will affect the
failover capabilities of your Citrix ICA client and will result in loss of connectivity with the Citrix
MetaFrame Presentation Server. In addition, manual reset and logout of the dangling ICA session in
Citrix MetaFrame Presentation Server may be required, and manual logout from Cisco Unified CCE/
Legacy PBX will be required.
failover capabilities of your Citrix ICA client and will result in loss of connectivity with the Citrix
MetaFrame Presentation Server. In addition, manual reset and logout of the dangling ICA session in
Citrix MetaFrame Presentation Server may be required, and manual logout from Cisco Unified CCE/
Legacy PBX will be required.
Step 13
Click Next. The following screen appears.
Step 14
Specify the login information that will be associated with the connection. This is the windows login
information associated with the Call Center Agent in the Windows Domain on which the Citrix
MetaFrame Presentation Server resides.
information associated with the Call Center Agent in the Windows Domain on which the Citrix
MetaFrame Presentation Server resides.
Step 15
Click Next. The following screen appears.
Step 16
Chose any of the color depths available in the pull down list except 16 Color Depth. Cisco recommends
"Hi Color (16-bit)".
"Hi Color (16-bit)".
Step 17
Click Next, then click Finish. An icon for the newly created connection appears on the Citrix Program
Neighborhood screen.
Neighborhood screen.