Cisco Cisco Computer Telephony Integration Option 9.0
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Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment
Release 8.0(1)
Chapter 1 Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server Environment
Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal
•
In the User name and Password fields, enter the windows login information associated with the Call
Center Agent in the Windows Domain on which the MTS Server resides.
Center Agent in the Windows Domain on which the MTS Server resides.
•
In the Domain field, enter the domain in which the MTS Server resides.
Step 2
Click the Save As button.
Step 3
On the Experience tab, select the appropriate connection speed for your connection to the MTS server
from the drop-down list.
from the drop-down list.
Step 4
On the Local Resources tab, ensure that sound is disabled.