Cisco Cisco IOS Software Release 12.0(1)T 故障排查指南
If you still need assistance after you follow the
troubleshooting steps in this document, you can open a case
(registered customers only) with Cisco Technical Support.
Be sure to include the information listed here:
Console captures that show the error messages.
•
Console captures that show the steps you took to
troubleshoot the problem and the boot sequence during
each step.
troubleshoot the problem and the boot sequence during
each step.
•
The hardware component that failed and the serial
number for the chassis.
number for the chassis.
•
Troubleshooting logs.
•
Output from the show technical−support command.
•
Attach the collected data to your case in non−zipped, plain text
format (.txt). You can upload information to your case with the
TAC Service Request Tool (registered customers only) . If you
cannot access the Case Query tool, you can send the information
in an E−mail attachment to attach@cisco.com. Include your case
number in the subject line of your message to attach the relevant
information to your case.
format (.txt). You can upload information to your case with the
TAC Service Request Tool (registered customers only) . If you
cannot access the Case Query tool, you can send the information
in an E−mail attachment to attach@cisco.com. Include your case
number in the subject line of your message to attach the relevant
information to your case.
Note: Do not manually reload or power−cycle the router before
you collect this information, unless required. This can cause you
to lose important information that you need in order to
determine the root cause of the problem.
you collect this information, unless required. This can cause you
to lose important information that you need in order to
determine the root cause of the problem.
Related Information
Technical Support & Documentation − Product Support Page
•
Router Product Support
•
Technical Support & Documentation − Cisco Systems
•
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© 2014 − 2015 Cisco Systems, Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of
Cisco Systems, Inc.
Updated: Jun 24, 2008
Document ID: 12422