Cisco Cisco Agent Desktop 8.0 發佈版本通知

This section contains troubleshooting information about upgrades that the Cisco CAD Service 
Information Manual does not provide.

This section contains corrected information about the features that are available in the Standard CAD 
package.

The table on page 18 of the Cisco CAD Installation Guide lists event-triggered workflows as a feature 
in Cisco Agent Desktop and Cisco Agent Desktop–Browser Edition in the Standard CAD package. This 
is incorrect. The event-triggered workflows feature is only available in the Enhanced and Premium CAD 
packages.

This section contains information about the Skill Stats screen and the Caller Data screen that the Cisco 
IP Phone Agent User Guide does not provide.

To perform any call control actions when the Skill Stats screen is displayed (for instance, make a call), 
you must first press Services to return to the normal phone display screen.

To perform any call control actions when the Caller Data screen is displayed (for instance, make a call), 
you must first press Services to return to the normal phone display screen.

Problem: After simultaneously upgrading CAD and switching to a new ICM instance, agents cannot 

log in and the personnel nodes in Cisco Desktop Administrator are blank.

Solution: Wait for the Cisco Sync Service to synchronize the information from ICM.

Problem: After upgrading from CAD 7.0(x) to CAD 7.1(1) on a replicated system, agents cannot 

log in.

Solution: If you are upgrading a replicated system, you must shut down replication before doing the 

upgrade. If you do not shut down replication first, the CAD license files will be lost when 
the LDAP database entries are reloaded.

If CAD license files are lost after an upgrade, you must manually relicense CAD.