Cisco Cisco Unified MeetingPlace Audio Server 维护手册
Cisco MeetingServer 5.1 System Manager’s Guide
20
Cisco Systems
March 2003
As the system manager, you are responsible for maintaining a directory of
users and their associated privileges (as is the case with many in-house
communications systems, such as e-mail, groupware, and voice mail
systems).
users and their associated privileges (as is the case with many in-house
communications systems, such as e-mail, groupware, and voice mail
systems).
The amount of ongoing work for profile maintenance often depends on the
level of up-front planning and coordination you perform. If you have
MeetingPlace Directory Services or can obtain database access to user lists
from another source, such as an e-mail system directory or a human
resources database, you can easily automate the process of synchronizing
MeetingPlace with that other source.
level of up-front planning and coordination you perform. If you have
MeetingPlace Directory Services or can obtain database access to user lists
from another source, such as an e-mail system directory or a human
resources database, you can easily automate the process of synchronizing
MeetingPlace with that other source.
If you do not have a means of synchronizing MeetingPlace with another
source of users, you must set up a fulfillment process for new users who
request MeetingPlace profiles.
source of users, you must set up a fulfillment process for new users who
request MeetingPlace profiles.
Planning Internal Support
As system manager, you are responsible for planning and implementing the
various levels of support in your organization. Some support considerations
include:
various levels of support in your organization. Some support considerations
include:
•
Decentralized, departmental support—For the bulk of simple requests,
such as help with scheduling or forgotten passwords, MeetingPlace can
empower departmental support personnel or administrative assistants to
provide help. In MeetingPlace, special department contacts have
privileges to support a subset of the overall user community.
such as help with scheduling or forgotten passwords, MeetingPlace can
empower departmental support personnel or administrative assistants to
provide help. In MeetingPlace, special department contacts have
privileges to support a subset of the overall user community.
•
Company-wide support—Either a company receptionist or help desk
personnel can provide attendant-level support. MeetingPlace attendants
have privileges to support all users.
personnel can provide attendant-level support. MeetingPlace attendants
have privileges to support all users.
•
Help desk support—You may consider providing help desk employees
with additional capabilities to do problem resolution when you are not
available. The range of system management capabilities available to help
desk attendants include creating/deleting user profiles and the ability to
run reports.
with additional capabilities to do problem resolution when you are not
available. The range of system management capabilities available to help
desk attendants include creating/deleting user profiles and the ability to
run reports.
When MeetingPlace encounters more serious problems, such as T1 failure or
a system failure, you can set up the system to notify you. A critical part of
your internal support strategy is a set of procedures to follow for handling
alarm conditions.
a system failure, you can set up the system to notify you. A critical part of
your internal support strategy is a set of procedures to follow for handling
alarm conditions.
Tracking Resource Usage
Tracking resource usage on the system is important for several reasons:
•
Ensures that users are effectively distributed across conference servers
•
Ensures you have enough capacity for current usage
•
Enables you to perform internal bill backs