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To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) 
EMEA: +32 2 704 55 55 
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

To ensure that all cases are reported in a standard format, Cisco has 
established case priority definitions.

Priority 1 (P1)—Your network is “down” or there is a critical impact to your 
business operations. You and Cisco will commit all necessary resources 
around the clock to resolve the situation. 

Priority 2 (P2)—Operation of an existing network is severely degraded, or 
significant aspects of your business operation are negatively affected by 
inadequate performance of Cisco products. You and Cisco will commit full-
time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but 
most business operations remain functional. You and Cisco will commit 
resources during normal business hours to restore service to satisfactory 
levels.

Priority 4 (P4)—You require information or assistance with Cisco product 
capabilities, installation, or configuration. There is little or no effect on your 
business operations.

Information about Cisco products, technologies, and network solutions is 
available from various online and printed sources.

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Cisco Marketplace provides a variety of Cisco books, reference guides, 
and logo merchandise. Go to this URL to visit the company store:

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The Cisco Product Catalog describes the networking products offered by 
Cisco Systems, as well as ordering and customer support services. Access 
the Cisco Product Catalog at this URL: