Cisco Cisco IPCC Web Option 技术参考

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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)

Chapter 2 Table Details

Network_Event_Detail Table

RouterCallKey

Used with RouterCallKeyDay and
RouterCallKeySequenceNumber to identify the
Route_Call_Detail record. This value forms the
unique portion of the 64-bit key for the call. The
ICM software resets this counter at midnight.

DBINT

NOT NULL

RouterCallKeyDay

Used with the RouterCallKey and
RouterCallKeySequenceNumber to identify the
related Route_Call_Detail record. Together with
RouterCallKey, the RouterCallKeyDay value
forms a unique 64-bit key for the call. This field
also provide a link to the CustomerID via the
DialedNumberID in the Route_Call_Detail
record. This link can only be used if CustomerID
and Dialed Numbers are implemented on the
NAM.

DBINT

NOT NULL

RouterCallKey-
SequenceNumber

Currently set to zero (0).

DBINT

NULL

TimeZone

The time zone of the ICM Central Controller used
for DateTime.

DBINT

NULL

Value1

A value dependent upon the event and interface
that provides additional reporting information.
This might contain a network-provided
releaseCause (for DISCONNECT), failureCause
(ROUTE_SELECT_FAILURE), etc.

DBINT

NULL

Value2

Reserved for future use.

varchar(128)

NULL

Table 2-217 Network_Event_Detail Table (continued)

Field Name

Description

Data Type

Keys and
Null Option