Cisco Cisco IPCC Web Option 技术参考
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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Call_Type Table
Related tables:
(via CallTypeID)
(via CallTypeID)
(via CallTypeID)
(via CustomerDefinitionID)
(via CallTypeID)
(via CallTypeID)
(Call_Type.CallTypeID maps to ICR_Globals.DefaultCallType)
(via CallTypeID)
ServiceLevelThreshold
The time in seconds to be used as the service level
threshold.
threshold.
DBSMALLINT
NULL
ServiceLevelType
Default value that indicates how the ICM software
calculates the service level (that is, how it handles
abandoned calls in calculating the service level).
You can override this default for individual
services.
calculates the service level (that is, how it handles
abandoned calls in calculating the service level).
You can override this default for individual
services.
DBSMALLINT
NULL
Table 2-59 Call_Type Table (continued)
Field Name
Description
Data Type
Keys and
Null Option
Null Option