Cisco Cisco Unified Contact Center Enterprise 10.5(2) 信息指南
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Efficient, profitable growth
With its Cisco network, TechSpace has grown to efficiently serve 8000
customers. With centralized management, a 10-person IT crew manages eight
campuses from Aliso Viejo. “Great designs from Cisco helped us grow much
more rapidly and without overstaffing, keeping overhead low,” says Memenas.
customers. With centralized management, a 10-person IT crew manages eight
campuses from Aliso Viejo. “Great designs from Cisco helped us grow much
more rapidly and without overstaffing, keeping overhead low,” says Memenas.
Adds Turbow: “We can accommodate a wide range of customers and serve
them all effectively. And when we tell prospective customers we’re using Cisco,
it makes the sales conversation easier. They have a higher level of trust.”
them all effectively. And when we tell prospective customers we’re using Cisco,
it makes the sales conversation easier. They have a higher level of trust.”
Keeping customers happy
With robust throughput, strong, clear Wi-Fi, and Cisco firewalls protecting
networks from threats and downtime, customers are staying put at
TechSpace locations nationwide where they benefit from customizable
features, including call forwarding, voicemail, intelligent contact routing, and
call center capabilities.
networks from threats and downtime, customers are staying put at
TechSpace locations nationwide where they benefit from customizable
features, including call forwarding, voicemail, intelligent contact routing, and
call center capabilities.
“Once we get customers set up – which only takes a couple of hours – we
usually don’t hear much from them unless they want to expand,” says
Turbow. “The platform we’ve built on Cisco technology is so automated and
reliable that there’s very little need for troubleshooting or support.”
usually don’t hear much from them unless they want to expand,” says
Turbow. “The platform we’ve built on Cisco technology is so automated and
reliable that there’s very little need for troubleshooting or support.”
New revenue streams
TechSpace is evolving its offerings, giving
customers voice-and-video conferencing and
collaboration capabilities through Cisco WebEx
customers voice-and-video conferencing and
collaboration capabilities through Cisco WebEx
®
and Cisco Jabber
®
solutions. If customers
outgrow their environments and leave, TechSpace can continue to provide
them with Unified Communications as a cloud service.
them with Unified Communications as a cloud service.
“Cisco gives us the flexibility to enhance customer environments in a number
of ways,” says Memenas. “That sets us apart from the competition and helps
us grow our revenue.”
of ways,” says Memenas. “That sets us apart from the competition and helps
us grow our revenue.”
33%
REDUCTION
IN COSTS
70%
INCREASE IN
EFFICIENCY
• Deploy Cisco wired and wireless network
to dynamically establish multiple privately
segregated, secure customer environments
segregated, secure customer environments
• Offer Cisco Unified Communications, Unified
Contact Center, and collaboration tools to boost
customer business productivity
customer business productivity
Solutions