Cisco Cisco IP Contact Center Release 4.6.1 维护手册
Multi-line Behavior
Single-line Behavior
Action
Termination Call Detail records for call
to or from an agent's Non ACD line
to or from an agent's Non ACD line
Use CDRs in Unified CM.
Reporting on second line calls
with an unmonitored device or another
agent's Non ACD line will be reported
with a Non ACD Peripheral Call Type.
Reporting for all calls on the Non ACD
line will be captured in the Agent
Interval table for that agent.
agent's Non ACD line will be reported
with a Non ACD Peripheral Call Type.
Reporting for all calls on the Non ACD
line will be captured in the Agent
Interval table for that agent.
Maximum of four lines. Agent login
will be rejected. Config Alert generated.
will be rejected. Config Alert generated.
No limit described (only monitoring
one line)
one line)
Number of configured lines on phone
See Also
Refer to the Installation and Configuration Guide for Cisco Unified Contact Center Enterprise
& Hosted for detailed information about enabling the Cisco Round Table phones. Refer to the
Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted and the Cisco
Unified Communications Manager documentation for detailed information about configuring
the Cisco Round Table phones.
& Hosted for detailed information about enabling the Cisco Round Table phones. Refer to the
Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted and the Cisco
Unified Communications Manager documentation for detailed information about configuring
the Cisco Round Table phones.
Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)
21
Chapter 1: Cisco Unified Contact Center Enterprise Agents
Single-line Versus Multi-line Behavior