Cisco Cisco Computer Telephony Integration OS 8.5 安装指南

The Peripheral Gateway (and thus CTI OS clients) will not receive a 
CallEstablished Event for an off-switch call. As a result of this limitation, 
some features—such as blind conference or transfer operation 
off-switch—are not supported. The soft phone has no way to know that the 
call has been connected off-switch, and thus the application requires manual 
intervention from the agent (who will either hear a dial-tone, a ring, or an 
answer, and so forth.) before completing the conference or transfer operation.

The Transfer button is not enabled after an off-switch consult. 

Single-step/blind transfer or conference is not supported. Transfer and 
conference calls must be consultative.

Consultative Transfer to a Supervisor is not supported. 

One is unable to transfer to an AgentID. 

One is unable to put a conference or consultative call on hold, therefore the 
button is disabled.

There is a delay in switching from the NotReady state to the Ready state.

2012 / 8210

DN IE is missing or invalid

2013 / 8211

Agent ID IE is missing or invalid

2014 / 8212

Agent ID is invalid

2015 / 8213

CFW DN IE is invalid

2016 / 8214

The Call Forward DN is too long

2017 / 8215

The Call Forward DN is invalid

2018 / 8216

User is invoking Call Forward

2019 / 8217

MSB/MSI not supported for 500/2500 sets

201A / 8218

500/2500 ACD agent already changed status

201B / 8219

500/2500 ACD agent set is being rung

201C / 8220

User is manually logging in 500 /2500 ACD set

201D / 8221

Meridian Link Server Option 209 is not equipped