Cisco Cisco Agent Desktop 10.5 用户指南
Configuring Agents
March 1, 2013
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To assign multiple agents to a work flow group, select the Selected check
boxes for each agent, then select the desired work flow group from the
drop-down list field above the list of agents, and then click Modify.
boxes for each agent, then select the desired work flow group from the
drop-down list field above the list of agents, and then click Modify.
4. Click Save. The agent or agents are now assigned to the specified work flow
group.
NOTE: If a recently-added work flow group does not appear in the
drop-down list, or a recently-deleted work flow group does appear in
the drop-down list, refresh the page by clicking the
Personnel > Agents link again.
drop-down list, or a recently-deleted work flow group does appear in
the drop-down list, refresh the page by clicking the
Personnel > Agents link again.