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Cisco Cisco Agent Desktop 10.5 用户指南

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Voice Contact Work Flows
March 1, 2013
89
Preview 
(cont’d)
Inbound & Outbound
Reserved/Offered
Ringing & Answered
Accept
None
Connected
Dropped & Answered
Dropped 
Dropped
Inbound
Reserved/Offered
Ringing & Answered
Accept
None
Connected
Dropped & Answered
Dropped
Dropped
Predictive
Outbound
Ringing 
(customer’s 
phone)
Connected
Dropped
None
None
None
Inbound/Outbound
Ringing 
(customer’s 
phone)
Ringing & Answered
Connected
Dropped & Answered
Dropped
Dropped
Inbound
Ringing 
(customer’s 
phone)
Ringing & Answered
Connected
Dropped & Answered
Dropped
Dropped
Progressive
Outbound
Ringing 
(customer’s 
phone)
None
Connected
None
Dropped
None
Table 12. 
Outbound Dialer events and CAD Work Flow events  (cont’d)
Dialing Mode
Voice Contact
Outbound 
Dialer Event
Work Flow Event