Cisco Cisco Unified CRM Connector 7.5 安装指南
90
Key
Valid Values – Meaning
Meaning / Use
ACD defined during the installation.
For UCCE and UCCH there will be
For UCCE and UCCH there will be
only one Call Manager peripheral,
however for UICM there may be
however for UICM there may be
more than one peripheral. Each
peripheral is treated as a separate
peripheral is treated as a separate
site and requires a separate
CTIModule configuration.
CTIModule configuration.
PeripheralType DEFINITY
NORTEL_MEDIRIDIAN
NORTEL_SYMPOSIUM
DMS100
DMS100
CISCO_CALLMAN
This is the peripheral type for the
CTIModule configuration. There
CTIModule configuration. There
can be only one peripheral type
per site.
per site.
UCCE and UCCH implementation
will use the CISCO_CALLMAN
will use the CISCO_CALLMAN
peripheral type.
AssociatedDNsFile
A fully qualified file name, that is one
that includes the drive letter, path, file
that includes the drive letter, path, file
name and file suffix.
EX: c:\DNsFiles\Nortel.txt
EX: c:\DNsFiles\Nortel.txt
This text based file serves two
purposes: first, it maps the agent
purposes: first, it maps the agent
primary directory numbers (DN)
and their corresponding ACD
and their corresponding ACD
position ID for Nortel ACDs. This
file is required for
file is required for
NORTEL_MERIDIAN and
NORTEL_SYMPOSIUM.
Second, it maps the agent primary
directory number and ACD position
directory number and ACD position
ID with the Peripheral ID. This is
required in multi-site PG
required in multi-site PG
configurations, where a PG has
more than one PIM.
more than one PIM.
Note that this key name may cause
some confusion DNs refers to
Directory Numbers (plural), not to
Directory Numbers (plural), not to
IP network DNS information.
InternalExtLen Positive
integer, less than or equal to
the length of a dial sting.
Default: 5
The length of an internal extension.
This is used to block screen pops on
This is used to block screen pops on
internal agent-to-agent calls. Most
call centers use a dial plan that
uses an internal station directory
uses an internal station directory
number that is less than the national
PSTN dial string.
PSTN dial string.
Note: This will not block context
screen pops on internal transfers or
screen pops on internal transfers or
conferences, but may be used to
delay the screen pop until the
delay the screen pop until the
transfer (or conference) complete
DataStore
String, DataStore module name.
Default: DataStore
Default: DataStore
This associates the data store with
the CTI module; it is possible to
the CTI module; it is possible to
configure multiple CTI modules on a
single server as well as multiple
single server as well as multiple
data store instances.
DefaultReasonCode
A number
This sets the default reason code
for implementations where reason
codes are used.
codes are used.