Cisco Cisco Agent Desktop 10.0 用户指南
Contents
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Creating a Contact List 189
Finding a Contact List 190
Deleting a Contact List 190
Editing a Contact List 191
Adding SMEs to a Contact List 192
Finding SMEs 193
Finding a Contact List 190
Deleting a Contact List 190
Editing a Contact List 191
Adding SMEs to a Contact List 192
Finding SMEs 193
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Adding External Contacts 197
Finding an External Contact 199
Editing an External Contact 200
Deleting an External Contact 200
Finding an External Contact 199
Editing an External Contact 200
Deleting an External Contact 200
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Finding a Work Flow Group 202
Adding a Contact List to a Work Flow Group 203
Selecting Agents to Appear Offline 205
Adding a Contact List to a Work Flow Group 203
Selecting Agents to Appear Offline 205
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