Cisco Cisco Finesse 8.5(3) 故障排查指南

When the monitoring starts, the third−party Screenpop gadget in the agent's browser disappears.

The reason the gadget reloads or goes blank is that the gadget sees the SUPERVISOR_MONITOR
call type as a completely new call event. This interrupts the gadget. This example from the supervisor
client log (see the bolded section) shows the dialog event with a CallType of
SUPERVISOR_MONITOR and no allowed action for agent.

<data>

  <dialog>

  <associatedDialogUri></associatedDialogUri>

  <fromAddress>1001</fromAddress>

  <id>16784324</id>

  <mediaProperties>

    <DNIS>1004</DNIS>

    <callvariables>

    <CallVariable>

       <name>callVariable1</name>

       <value></value>

    </CallVariable>

    <CallVariable>

       <name>callVariable2</name>

       <value></value>

    </CallVariable>

       <dialedNumber>1004</dialedNumber>

       </mediaProperties>

       <mediaType>Voice</mediaType>

       <participants>

    <Participant>

       <actions>

       <action>UPDATE_CALL_DATA</action>

       <action>DROP</action>

       </actions>

       <mediaAddress>1001</mediaAddress>

       <mediaAddressType>AGENT_DEVICE</mediaAddressType>

4.