Cisco Cisco Digital Media Player 4300G 安装指南
68
Getting Started Guide for Cisco Digital Media Players
78-19212-02
Troubleshoot DMP Setup, Operation, and Health
Simple Things to Check When You Troubleshoot a DMP
Note
Is the splash screen disabled? If not, you should see it on the attached presentation system soon after you start a DMP.
The factory-default duration is 30 seconds. However, it might be much less in your case when anyone in your organization has
changed this user-configurable setting.
The factory-default duration is 30 seconds. However, it might be much less in your case when anyone in your organization has
changed this user-configurable setting.
Does your DMP
power up when
you plug it in?
power up when
you plug it in?
If your DMP model has a power button, have you turned it On?
Is the AC adapter plug seated properly in the electrical outlet?
Is the power cord also attached securely to the DC power supply on your DMP?
Is the electrical outlet itself working correctly?
What LED lights
are shining
inside your DMP?
are shining
inside your DMP?
Compare what you see to the
After you start
your DMP, does it
show a splash
screen?
your DMP, does it
show a splash
screen?
Is the DMP is in its production network (or testbed)?
Is the DMP connected to a working presentation system?
Does the splash screen show any other IP address than you expect?
Does Cisco
Digital Media Manager
report that your DMP
is unreachable?
Digital Media Manager
report that your DMP
is unreachable?
Can you ping the last-known IP address for the DMP?
Can you also ping any different IP address that the splash screen might have shown instead?
If you assigned a static IP address to your DMP but its splash screen reports a different
address, you might not have saved your work in DMPDM. See the
address, you might not have saved your work in DMPDM. See the
Has the DHCP address assignment changed for the DMP?
Are DHCP leases in your network allowed to expire?
When your browser loads the last-known IP address for the DMP, does DMPDM start?