Cisco Cisco Agent Desktop 9.0 用户指南
Cisco Desktop Administrator User Guide
90
August 18, 2015
Preview
Outbound
Reserved/Offered
None
Accept
None
Connected
None
Dropped
None
Inbound &
Outbound
Outbound
Reserved/Offered
Ringing & Answered
Accept
None
Connected
Dropped & Answered
Dropped
Dropped
Inbound
Reserved/Offered
Ringing & Answered
Accept
None
Connected
Dropped & Answered
Dropped
Dropped
Predictive
Outbound
Ringing (customer’s
phone)
phone)
None
Connected
None
Dropped
None
Inbound/Ou
tbound
tbound
Ringing (customer’s
phone)
phone)
Ringing & Answered
Connected
Dropped, Ringing, &
Answered
Answered
Dropped
Dropped
Inbound
Ringing (customer’s
phone)
phone)
Ringing & Answered
Connected
Dropped, Ringing, &
Answered
Answered
Dropped
Dropped
Table 18.
Outbound Dialer events and CAD Work Flow events (cont’d)
Dialing Mode
Voice
Contact
Contact
Outbound
Dialer Event
Work Flow Event