Cisco Cisco Agent Desktop 9.0 故障排查指南

Install and Upgrade Problems

March 13, 2015

103

Problem

When upgrading a replicated system running a CAD version before 9.0, 
replication is re-established after upgrading only one of the servers.

Solution

Replication is re-established after upgrading only one of the servers 
because replication was not turned off prior to starting the upgrade.

Replication must be shut down before you begin your upgrade. If you do 
not do this, your CAD services LDAP database will be corrupted.

Replication must not be re-established until after both servers have 
been upgraded. 

If you did not shut down replication before beginning your upgrade, 
contact technical support for assistance.

Problem

When backing up and restoring CAD, the CDBRTool fails during the 
restore process.

Solution

Supervisor work flows that use an audio file bigger than 50Kb in size for 
audible alert actions can cause the restore process to fail. Make sure 
that any audio files are no larger than 50Kb.

Problem

While trying to upgrade to a newer version of CAD base services, a 
persisting generic error message is received stating that the installer 
was interrupted and that the changes have been rolled back.

Cause. This happens when the older CAD base services are not properly 
removed from Windows Services.

Solution

Restart the computer. This properly removes any remaining older CAD 
base services from Windows Services.

Problem

When the CAD Configuration Setup utility runs during an over the top 
upgrade, the CAD server information from the previous version is not