Cisco Cisco Unified Customer Voice Portal 11.0(1)

CSS Configuration for Call Servers: Service.....................................................................................479
CSS Configuration for Call Servers: Content Routing Rule...............................................................479
CSS Configuration for Call Servers: Keepalive Method.....................................................................480
CSS Configuration for Call Servers: Keepalive Times.......................................................................480
CSS Configuration for Call Servers: Groups......................................................................................480
CSS Configuration for Call Servers: Activate Services, Group, and Rules........................................481
CSS Configuration for Call Servers: Voice Gateway Configuration....................................................481

CSS Configuration for ASR/TTS Servers: Service............................................................................481
CSS Configuration for ASR/TTS Servers: Content Rule....................................................................482
CSS Configuration for ASR/TTS Servers: Keepalive Method............................................................482
CSS Configuration for ASR/TTS Servers: Keepalive Times..............................................................483
CSS Configuration for ASR/TTS Servers: Groups.............................................................................483
CSS Configuration for ASR/TTS Servers: Activate Services, Group, and Rules...............................483
CSS Configuration for ASR/TTS Servers: Voice Gateway.................................................................483

CSS Configuration for VXML Servers: Service..................................................................................484
CSS Configuration for VXML Servers: Content Rule.........................................................................485
CSS Configuration for VXML Servers: Keepalive Method..................................................................485
CSS Configuration for VXML Servers: Groups..................................................................................486

ASR, TTS, and Media Server Redundancy for VXML Server Applications (with CSS).....................486
ASR, TTS, and Media Server Redundancy for VXML Server Applications (without CSS)................487
CSS Redundancy..............................................................................................................................489
Sample Configuration for CSS Redundancy......................................................................................489

Adding a Content Services Switch....................................................................................................493
Editing a Content Services Switch.....................................................................................................494
Deleting a Content Services Switch..................................................................................................495
Finding a Content Services Switch....................................................................................................495
Content Services Switch Configuration Settings...............................................................................496
IOS Content Services Switch Commands.........................................................................................497
Executing IOS Commands on the Content Services Switch.............................................................497
Transferring a Script File to a Content Services Switch.....................................................................497

Adding a Speech Server....................................................................................................................499
Speech Server Configuration Settings...............................................................................................500
Editing a Speech Server Configuration..............................................................................................500
Applying a License to a Speech Server.............................................................................................501
Deleting a Speech Server..................................................................................................................502
Adding and Removing Speech Servers from a Device Pool..............................................................503
Finding a Speech Server...................................................................................................................503

Media Server.....................................................................................................................................505
Media File Names and Types.............................................................................................................506
Location of Media Files .....................................................................................................................506
Media File Address............................................................................................................................507
Locale Backward Compatibility..........................................................................................................509

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)