Cisco Cisco Customer Voice Portal 8.0(1)

Unified CVP software tests for the following conditions when processing Unified ICME scripts:

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ASR Error. Failure of an Advanced Speech Recognition component.

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General error. General error occurred.

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Invalid Configuration Param. Data passed from Unified ICME to the IVR Service is not
consistent with what the micro-application requires for processing.

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Invalid variable data. The variable data passed was not valid for the script type being
processed.

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Invalid VRU Script Name format. VRU Script Name data passed from Unified ICME to
the IVR Service does not contain the expected components (micro-application name, media
file name, media file type, uniqueness value).

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Locale. Locale was not supported. (Only applies to Play Data micro-applications that use
.wav files. Does not apply to Play Data micro-applications that use TTS, or to Play Media,
Get Digits, Menu, Get Speech, or Capture micro-applications.)

•

Misconfigured ECC variable. An ECC variable was set to a value the IVR Service did not
recognize. ECC variable definitions must be the same in Unified ICME and Unified CVP.

•

Network Error. Failure of an IP network connection.

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Reached Maximum Invalid Tries. Caller was unsuccessful in entering digits during each
of the tries allowed by the micro-application. (Only applies to Get Digits, Menu, and Get
Speech micro-applications.)

•

Reached Maximum Number Entry Tries. Caller did not enter digits in response to the
prompt for each of the tries allowed by the micro-application. (Only applies to Get Digits
and Get Speech micro-applications.)

•

Semantic-Runtime. Semantic error occurred while running a micro-application.

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System Error. Unexpected failure of a Unified CVP component.

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Timed Out. Caller did not enter digits in response to the prompt in the time allowed by the
micro-application.

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TTS Error. Failure of a Text-to-Speech component.

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Unavailable Media file. Media file name passed from Unified ICME to the IVR Service did
not exist on the Media Server.

•

Unknown micro-application. Micro-application name passed from Unified ICME to the
IVR Service did not exist on the IVR Service.

•

Unsupported locale. The VoiceXML Interpreter (that is, Gateway or H.323 Service) did
not recognize the locale passed from the IVR Service.

•

Unsupported VoiceXML element. The VoiceXML Interpreter (that is, Gateway or H.323
Service) did not recognize a VoiceXML element passed from the IVR Service, VXML Server,

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)