Cisco Cisco Unified Customer Voice Portal 11.0(1)

Click the Add button.

The Attributes pane displays.

Complete the following fields:

a.

Enter a unique name used to identify the script. For this exercise, you are creating a VRU
Script that enables the ICM script to access any application on the VXML server. You
will use it to access both HelloWorld and the customhelloworld Call Studio application
you created earlier.

Name: PlayCVP_CallStudioScript

The actual names of the two CVP Call Studio scripts you wish to access are identified later in
the two ICM scripts, using the user.microapp.ToExtVXML ECC variable.

b.

Using the drop-down list, associate the script with the VRU you identified previously.

Network VRU: Type10_CVP_VRU

c.

Enter the elements that identify what this script should do:

VRU script name: GS,Server,V

In this example, the elements are:

•

GS — Specifies the Get Speech (also Get Script) micro-application to be invoked by ICM.
In this exercise this micro-application is used to get access an external application (both
CVP's build-in HelloWorld application and the customhelloworld Call Studio application).

•

Server — Tells ICM to get the script from a server. The server is specified in the ICM script,
using an ECC variable.

•

V — Indicates that the file should come from the VXML media library or that the file is a
Call Studio script.

For more information refer to Writing Scripts for Unified CVP in Configuration and
Administration Guide for Cisco Unified Customer Voice Portal.

d.

Timeout: use the default

e.

Configuration param: not needed

f.

Customer: not needed

g.

Interruptible: Checked

The Interruptible parameter indicates that whatever media file is played by this script can be
interrupted. For example, if the file is played while waiting for an agent to be free, it can be
interrupted and the call directed to the agent.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)