Cisco Cisco Customer Voice Portal 8.0(1)

Listen to the customhelloworld response.

You should immediately hear the message: You are listening to a custom version of the hello
world voice application. Or, if you created the .wav version of customhelloworld, you should
hear the holdmusic .wav file.

Verify that the Reporting Server Received VXML Events

Perform the following steps to check the statistics for the reporting server.

From the Operations Console, select Device Management > CVP Reporting Server.

Click the radio button to the left of the server's hostname and click Edit.

Click Statistics.

The Reporting Server Statistics window displays VXML Events Received for the call (and for
the comprehensive exercise, SIP Events and IVR events as shown below.

Figure 48: Reporting - Examine Reporting Server Statistics for Comprehensive Call

Place another call and click Refresh at the bottom right of the Reporting Server Statistics
window. You should see the VXML Events Received count increase.

Note: Use the customhelloworld voice application for this test. The default, HelloWorld voice
application does not generate complete report data.

(Optionally) Add a Reporting User

In a non-test deployment, the reporting database administrator creates user accounts for people
who need to run reports to access call data in the Informix DB.

When you ran the setup .bat file, the system created the user cvp_dbadmin. You can use that
user or create a new user. The exercise uses cvp_dbadmin.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)