Cisco Cisco Unified Customer Voice Portal 11.0(1)

A third-party reporting engine, such as Crystal Reports, can be used to generate various reports
against the predefined Unified CVP database schema. Unified CVP provides a few sample
Crystal report templates to demonstrate how to use Unified CVP data stored in Unified CVP
database tables. See 

 for a description

of the templates.

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.0(1)