Cisco Cisco Customer Voice Portal 8.0(1) 安装指南
Upgrading Unified CVP Software
This section lists the procedure for upgrading from a previous release of Unified CVP 4.0(x),
4.1(1), or 7.0(x) to Unified CVP 8.0(1). It discusses the following steps:
4.1(1), or 7.0(x) to Unified CVP 8.0(1). It discusses the following steps:
•
Backing up the Unified CVP Disk
•
Working with Cisco Security Agent (CSA)
•
Upgrading Cisco Unified CVP VXML Server and Unified Call Studio
•
Migrating previously-deployed Unified CVP voice applications
•
Upgrading other Unified CVP Software to Release 8.0(1)
•
Upgrading non-CVP software
Backing Up the Unified CVP Disk
This upgrade does not have roll back functionality. While not required, it is a best practice to
back up the entire disk prior to this upgrade. The backup will be useful if, at any point, a
downgrade is necessary. For details about how to back up the configuration of the Operations
Console, refer to "Exporting an Operations Console Configuration" in the Operations Console
Online Help for Cisco Unified Customer Voice Portal. For information about backing up the
Reporting Server database, refer to "Database Backup" in the Reporting Guide for Cisco Unified
Customer Voice Portal.
back up the entire disk prior to this upgrade. The backup will be useful if, at any point, a
downgrade is necessary. For details about how to back up the configuration of the Operations
Console, refer to "Exporting an Operations Console Configuration" in the Operations Console
Online Help for Cisco Unified Customer Voice Portal. For information about backing up the
Reporting Server database, refer to "Database Backup" in the Reporting Guide for Cisco Unified
Customer Voice Portal.
Working with Cisco Security Agent (CSA)
Previous releases of Cisco Security Agent (CSA) for CVP Software are not compatible with
Unified CVP Release 8.0(1) and must be upgraded. If Cisco Security Agent is enabled and
running, you must first stop CSA and then disable it before upgrading the Unified CVP Software.
See
Unified CVP Release 8.0(1) and must be upgraded. If Cisco Security Agent is enabled and
running, you must first stop CSA and then disable it before upgrading the Unified CVP Software.
See
Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal, Release
8.0(1) for more information about how to upgrade, disable, or reenable the CSA service.
8.0(1) for more information about how to upgrade, disable, or reenable the CSA service.
Note: After upgrading the software, you must reenable the Cisco Security Agent Service. With
the service disabled, the Agent no longer provides intrusion detection for the server.
the service disabled, the Agent no longer provides intrusion detection for the server.
The CVP installation program detects the presence of the Cisco Security Agent on the target
installation machine but does not check that the CSA version requirement has been met. The
installation machine but does not check that the CSA version requirement has been met. The
(http://www.cisco.com/en/US/products/sw/custcosw/ps1006/
prod_technical_reference_list.html) provides platform hardware specifications and compatible
third party software version requirements across the major components of the Unified CVP
solution.
third party software version requirements across the major components of the Unified CVP
solution.
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 9: Upgrading to Unified CVP 8.0(1)
Upgrading Unified CVP Software