Cisco Cisco Customer Voice Portal Downloads 用户指南
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Flag Elements
Definition
Flag elements provide a mechanism by which application designers can analyze the activities of
callers to determine such things as which part of the application is the most popular, which part
creates confusion, or which part is difficult to navigate. Additionally, an analysis of which Flag
elements have been triggered can be used during a call to change the application’s behavior
dynamically.
callers to determine such things as which part of the application is the most popular, which part
creates confusion, or which part is difficult to navigate. Additionally, an analysis of which Flag
elements have been triggered can be used during a call to change the application’s behavior
dynamically.
Flag Element
Records when a caller reached a certain point in the call
flow.
flow.
Flag elements can be seen as “beacons” that are triggered when a caller visits a part of the call
flow. Application designers can place these flags in parts of the call flow that need to be tracked.
When the flag is tripped, the application log is updated so that post-call analysis can determine
which calls reached that flag. The flag trigger is also stored within the call data, so an application
can make decisions based on flags triggered by the caller.
flow. Application designers can place these flags in parts of the call flow that need to be tracked.
When the flag is tripped, the application log is updated so that post-call analysis can determine
which calls reached that flag. The flag trigger is also stored within the call data, so an application
can make decisions based on flags triggered by the caller.
Flag elements have a single exit state and do not directly affect the call flow.
Defining a Flag Element
All that is required to define a Flag element is to provide its name. This value will be stored in
the application log and call data when the flag is triggered.
the application log and call data when the flag is triggered.
A Flag element is rendered as a sideways triangle.