Cisco Cisco Unified Customer Voice Portal 11.0(1) 用户指南

I

NDEX

 

 

V

OICE

XML

 

S

ERVER 

U

SER 

G

UIDE 

 

 

 

FOR 

C

ISCO 

U

NIFIED 

C

USTOMER 

V

OICE 

P

ORTAL 

R

ELEASE 

4.0(1) 

 

 

 

 

 

93

P 

Proxy.................................................................................49 

R 

releaseApp ........................................................................53 
Removing Applications ....................................................50 
Reporting Server........................ See CVP Reporting Server 
Request Parameters...........................................................16 
resumeApp........................................................................53 
resumeServer ....................................................................54 
Root Document.................................................................40 

S 

Say It Smart Plugins ...................................................17, 22 
Security.............................................................................45 
Session data ............................................................7, 16, 17 
Session ID.........................................................................62 
Session management...........................................................6 
Settings ...............................................................................9 
Shell scripts.......................................................................44 
Shutting down...................................................................43 
SNMP logger ..............................................................43, 82 
SNMP server.....................................................................43 
Standard Action Elements.................................................19 
Standard Decision Elements .............................................19 
Standard, VoiceXML as a...................................................2 
Start / End of Call Actions ................................................20 
Start and End of Application Actions ...............................22 
Starting .............................................................................43 
status ...........................................................................53, 54 
Status, application and system ..........................................52 
Subdialog ..........................................................................10 
Substitution Tags ........................................................vii, 84 
Support Tools ...................................................................64 
suspendApp ......................................................................53 
Suspending applications ...................................................47 
suspendServer ...................................................................54 
System Management...........................................................6 

U 

Unified CVP Elements.................................... See Elements 
Unified CVP VoiceXML Server.........................................6 
Unified CVP VoiceXML Studio.........................................5 
updateAllApps ..................................................................54 
updateApp.........................................................................53 
updateCommonClasses .....................................................54 
Updating Applications ......................................................46 
Updating Common Classes...............................................50 
Upgrading .........................................................................49 
URL ............................................................................16, 44 
User activity tracking........................................................55 
User Management .........................................................6, 55 

V 

Variables.............................. 15, See Element / Session data 

Versions, component........................................................ 53 
VFC...................................... See Voice Foundation Classes 
Voice applications .............................................................. 5 
Voice browser .................................................................... 4 
Voice Browser Setup........................................................ 44 
Voice Elements .................................................................. 8 
Voice Foundation Classes ................................................ 19 
VoiceXML ......................................................................... 1 
VoiceXML event.............................................................. 12 
VoiceXML Forum.............................................................. 2 
VoiceXML Insert Elements........................................ 10, 34 
VoiceXML Insert Example .............................................. 41 
VoiceXML properties ........................................................ 9 
VoiceXML Server ...... See Unified CVP VoiceXML Server 
VoiceXML Studio ...... See Unified CVP VoiceXML Studio 
VoiceXML, benefits of ...................................................... 2 
VoiceXML, how it works................................................... 3 

W 

W3C ................................................................................... 2 
WAR ....................................... See Web application archive 
Web application archive................................................... 15 

X 

XML................................................................................... 2 
XML API .......................................... See XML-over-HTTP 
XML Decision Example....................................... 30, 31, 32 
XML decision file format................................................. 25 
XML Decisions ................................................................ 24 
XML-over-HTTP ......................................................... 8, 17