Cisco Cisco Customer Voice Portal Downloads 用户指南
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Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations. You and
Cisco will commit all necessary resources around the clock to resolve the situation.
Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business
operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-
time resources during normal business hours to resolve the situation.
operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-
time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain
functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory
levels.
functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory
levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
configuration. There is little or no effect on your business operations.
Developer Services
Questions and/or support issues related to such items as VoiceXML Studio scripting or ASR grammar ARE
NOT covered by Cisco Technical Support.
Note: Cisco Technical Support is limited to standard Cisco product installation/configuration,and Cisco developed
applications—it does not include services or support for items such as those just mentioned. A separate service
agreement and subscription fee is required to participate in the Developer Services Program. For more details on
how to subscribe, go to Getting Started! on the Developer Support Web site at
NOT covered by Cisco Technical Support.
Note: Cisco Technical Support is limited to standard Cisco product installation/configuration,and Cisco developed
applications—it does not include services or support for items such as those just mentioned. A separate service
agreement and subscription fee is required to participate in the Developer Services Program. For more details on
how to subscribe, go to Getting Started! on the Developer Support Web site at