Cisco Cisco Customer Voice Portal Downloads 发行公告
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102
Category
Action
Description
element
enter
The element was entered. The description is empty. This is always
the first action for an element.
the first action for an element.
element
hotlink
A hotlink was activated while in the element. This can be either a
global or local hotlink. The description lists the hotlink name.
global or local hotlink. The description lists the hotlink name.
element
hotevent
A hotevent was activated while in the element. The description
lists the hotevent name.
lists the hotevent name.
element
error
An error occurred while in the element. The description lists the
error message.
error message.
element
flag
A flag was triggered. The description lists the flag name.
element
exit
The element was exited. The description lists the exit state of the
element or is empty if a hotlink, hotevent or error occurred within
the element.
element or is empty if a hotlink, hotevent or error occurred within
the element.
interaction
audio_group
An audio group was played to the caller. The description is the
audio group name.
audio group name.
interaction
inputmode
How the caller entered data. The description can be dtmf or speech.
interaction
utterance
The caller said something that was matched by the speech
recognition engine. The description lists the match it made of the
utterance. This action will always appear with the interpretation
and confidence actions.
recognition engine. The description lists the match it made of the
utterance. This action will always appear with the interpretation
and confidence actions.
interaction interpretation In a grammar, each utterance is mapped to a certain interpretation
value. The description holds the interpretation value for the caller’s
utterance. This action will always appear with the utterance and
confidence actions.
utterance. This action will always appear with the utterance and
confidence actions.
interaction
confidence
The confidence of the caller's matched utterance. This is a decimal
value from 0.0 to 1.0. DTMF entries will always have a confidence
of 1.0. This action will always appear with the utterance and
interpretation actions.
value from 0.0 to 1.0. DTMF entries will always have a confidence
of 1.0. This action will always appear with the utterance and
interpretation actions.
interaction
nomatch
The caller said something that did not match anything in the
grammar.
grammar.
interaction
noinput
The caller did not say anything after a certain time period.
data
[NAME]
When an element creates element data, one can specify if to log the
element data. Element data slated to be logged will appear here
with the element data name as the action and the value as the
description.
element data. Element data slated to be logged will appear here
with the element data name as the action and the value as the
description.
custom
[NAME]
Anywhere the developer adds custom name/value information to
the log will have the name appear as the action and the value
stored within as the description.
the log will have the name appear as the action and the value
stored within as the description.
Table 5-1