Cisco Cisco Unified Customer Voice Portal 10.0(1)
C H A P T E R
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Product Description
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Prompt Recording and Distribution
This chapter provides:
•
An overview of CVP media file handling.
•
Information about CVP system prompts.
Note
For information on using media files and system prompts with CVP micro-applications, see the Cisco
Customer Voice Portal (CVP) Configuration and Administration Guide.
Customer Voice Portal (CVP) Configuration and Administration Guide.
Media File Overview
This section presents a brief overview of how CVP performs media file handling. It includes information
about:
about:
•
What the Media Server is.
•
Media file names and types CVP supports
•
File address for the media files
Media Server
In CVP, the Media Server is a computer or set of computers, which “serve” the media files that contain
messages and prompts that callers will hear. There are two types of Media Servers defined in CVP
according to the mechanism where the media file is accessed:
messages and prompts that callers will hear. There are two types of Media Servers defined in CVP
according to the mechanism where the media file is accessed:
1.
File Media Server: Media Files are located on the same machine as the CVP Voice Browser and
accessed by the CVP Voice Browser using File protocol.
accessed by the CVP Voice Browser using File protocol.
2.
HTTP Media Server: Media Files are located on a remote Web server and accessed by both CVP and
the Non-CVP Voice Browser using HTTP protocol. This type of Media Server uses standard Web
access methods.
the Non-CVP Voice Browser using HTTP protocol. This type of Media Server uses standard Web
access methods.
There is no artificial limit on the number of prompts; these pages will be limited only by file system
capacity.
capacity.
Note
To maximize CVP performance, do not install the HTTP Media Server on the same machine as the CVP
Voice Browser and Application Server.
Voice Browser and Application Server.