Cisco Cisco Unified Customer Voice Portal 11.0(1) 发行公告
P
REFACE
P
ROGRAMMING
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UIDE FOR
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ISCO
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NIFIED
CVP
VXML
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ERVER
AND
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ISCO
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NIFIED
C
ALL
S
TUDIO
R
ELEASE
7.0(1)
ii
Describes how to create application end classes to run code when an application
ends.
ends.
Chapter Chapter 12: , “Say It Smart Plugins”
Describes how create custom Say It Smart plugins.
Chapter Chapter 13: , “Loggers”
Describes how to create custom loggers.
Chapter Chapter 14: , “Hotevents”
Describes how to create hotevents.
Chapter Chapter 15: , “On Error Notification”
Describes how to write classes that are activated when a runtime error occurs.
Chapter Chapter 16: , “Application Management API”
Describes how to manage your voice applications using JXM management.
Appendix A, “The Voice Foundation Classes”
Describes the Unified CVP Voice Foundation Classes that are used to generate
VoiceXML.
VoiceXML.
Appendix B, “The Java 5 Migration”
Notes about the transition to Java 5.
Obtaining Documentation, Obtaining Support, and Security
Guidelines
Guidelines
For information on obtaining documentation, obtaining support, providing documentation
feedback, security guidelines, and also recommended aliases and general
Cisco documents, see the monthly What’s New in Cisco Product Documentation, which
also lists all new and revised Cisco technical documentation, at:
feedback, security guidelines, and also recommended aliases and general
Cisco documents, see the monthly What’s New in Cisco Product Documentation, which
also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Related Documentation
Note: Planning your Unified CVP solution is an important part of the process in setting up Unified CVP. Cisco
recommends that you read the Cisco Unified Customer Voice Portal Release 7.x Solution Reference Network Design
(SRND) guide before configuring your Unified CVP solution. With Unified CVP 7.x, the Planning Guide for Cisco
Unified Customer Voice Portal has been incorporated into the SRND guide.
recommends that you read the Cisco Unified Customer Voice Portal Release 7.x Solution Reference Network Design
(SRND) guide before configuring your Unified CVP solution. With Unified CVP 7.x, the Planning Guide for Cisco
Unified Customer Voice Portal has been incorporated into the SRND guide.
•
Cisco Security Agent Installation/Deployment for Cisco Unified Customer Voice Portal provides
installation instructions and information about Cisco Security Agent for the Unified CVP deployment. We
strongly urge you to read this document in its entirety.
installation instructions and information about Cisco Security Agent for the Unified CVP deployment. We
strongly urge you to read this document in its entirety.
•
Cisco Unified Customer Voice Portal Release 7.x Solution Reference Network Design (SRND) provides
design considerations and guidelines for deploying contact center voice response solutions based on Cisco
Unified Customer Voice Portal (Unified CVP) 7.x releases.
design considerations and guidelines for deploying contact center voice response solutions based on Cisco
Unified Customer Voice Portal (Unified CVP) 7.x releases.
•
Configuration and Administration Guide for Cisco Unified Customer Voice Portal describes how to set up,
run, and administer the Cisco Unified CVP product, including associated configuration.
run, and administer the Cisco Unified CVP product, including associated configuration.