Cisco Cisco Customer Voice Portal Downloads 發佈版本通知

Customers and partners can self-register on Cisco.com to obtain additional personalized information and 
services. Registered users can order products, check on the status of an order, access technical support, 
and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following Web site:

http://www.cisco.com

The Cisco TAC Web site is available to all customers who need technical assistance with a Cisco product 
or technology that is under warranty or covered by a maintenance contract.

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC Web 
site:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your performance is degraded. Functionality is noticeably impaired, but most business 
operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic 
product configuration.

In each of the above cases, use the Cisco TAC Web site to quickly find answers to your questions. 

To register for Cisco.com, go to the following Web site:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users 
can open a case online by using the TAC Case Open tool at the following Web site:

http://www.cisco.com/tac/caseopen

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and 
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following 
Web site:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production environment is down, causing a critical impact to business operations if 
service is not restored quickly. No workaround is available.

P2—Your production environment is severely degraded, affecting significant aspects of your 
business operations. No workaround is available.