Cisco Cisco Agent Desktop 8.0 安装指南
Cisco CAD Installation Guide
30
March 25, 2013
If your system configuration uses Unified CM 6.0, CAD supports both CAD-based
monitoring and Unified CM-based (call-based) monitoring.
monitoring and Unified CM-based (call-based) monitoring.
The type of monitoring that is used is specified when the CTI OS is installed. CAD uses
either Unified CM-based or CAD-based monitoring, not both. Supervisor Desktop
automatically determines which kind of monitoring is used when it is launched.
either Unified CM-based or CAD-based monitoring, not both. Supervisor Desktop
automatically determines which kind of monitoring is used when it is launched.
NOTE: CAD-based monitoring requires codecs G.711 and G.729.
NOTE: Desktop-based monitoring and recording is not supported on
Windows 7 64-bit running WoW64. However, Unified CM-based
monitoring and SPAN-based monitoring and recording are supported
on Windows 7 64-bit running WoW64.
Windows 7 64-bit running WoW64. However, Unified CM-based
monitoring and SPAN-based monitoring and recording are supported
on Windows 7 64-bit running WoW64.
For more information about monitoring, see Configuring and Troubleshooting VoIP
Monitoring.
Monitoring.
Version
Supports
CAD-based
monitoring
monitoring
Supports
Unified CM-based
monitoring
Unified CM 4.x
X
Unified CM 5.x
X
Unified CM 6.0
X
X