Cisco Cisco Agent Desktop 9.0 安装指南
Cisco CAD Installation Guide
24
August 8, 2012
System Requirements
CAD 7.5 is integrated into the following Unified Contact Center Enterprise and Hosted
environment:
environment:
Consult the following documents for the most current compatibility information:
Cisco Unified CallManager Compatibility Matrix
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm
Cisco IP Contact Center Enterprise Edition Software Compatibility Guide
http://www.cisco.com/application/pdf/en/us/guest/products/ps1844/c1609/ccmi
gration_09186a008031a0a7.pdf
gration_09186a008031a0a7.pdf
Operating Environment
CAD 7.5 desktop applications run on the following operating systems and hardware.
CAD Version
Unified CM Version
Unified ICM Version
CTI Server
7.5(1)
4.1, 4.2, 5.0, 6.0
7.5(1)
CTI OS 7.5
Table 8.
Desktop minimum operating systems and hardware
Operating System
Desktop Applications
Windows XP Professional Edition
Service Pack 2
All Desktops:
• 500 MHz processor
• 128 MB RAM
• 800 × 600 screen resolution
• 100 Mbit NIC supporting Ethernet 2
• 128 MB RAM
• 800 × 600 screen resolution
• 100 Mbit NIC supporting Ethernet 2
Agent, Supervisor, and Admin Desktops:
• 650 MB free space
Windows Vista Business or
Ultimate
Ultimate
All Desktops:
• 500 MHz processor
• 512 MB RAM
• 800 × 600 screen resolution
• 100 Mbit NIC supporting Ethernet 2
• 512 MB RAM
• 800 × 600 screen resolution
• 100 Mbit NIC supporting Ethernet 2
Agent, Supervisor, and Admin Desktops:
• 650 MB free space
Red Hat Enterprise Linux v4, v5
CAD-BE Desktop only:
• 1 GHz processor
• 256 MB RAM
• 1 GB free space (for logging)
• 100 Mbit NIC supporting Ethernet 2
• 800 by 600 screen resolution
• 256 MB RAM
• 1 GB free space (for logging)
• 100 Mbit NIC supporting Ethernet 2
• 800 by 600 screen resolution