Cisco Cisco Agent Desktop 8.0 安装指南
Backup and Restore
March 31, 2014
117
Restoring CAD Data
The process for restoring your CAD configuration data and recordings is outlined here.
After you have upgraded or reinstalled the CAD services, the CAD Configuration Setup
utility runs. Part of the CAD Configuration Setup utility is restoring backed-up data.
After you have upgraded or reinstalled the CAD services, the CAD Configuration Setup
utility runs. Part of the CAD Configuration Setup utility is restoring backed-up data.
To restore CAD data if you are upgrading to CAD 8.5 or reinstalling CAD 8.5:
1. In the Recording and Statistics Service Database window, select Restore
recording metadata (BackupDB) and enter:
■
The path where the recording metadata backup file created by the
BackupDB utility is saved
BackupDB utility is saved
■
The path where the backup audio files created by the CDBRTool utility are
saved
saved
NOTE: You cannot restore to a flat file system from a SQL system, only
from a SQL system to a SQL system. You can restore from a flat file
system to a flat file system. You can also import flat files into a SQL
system. See
from a SQL system to a SQL system. You can restore from a flat file
system to a flat file system. You can also import flat files into a SQL
system. See
for
more information.
This restores the recording metadata and recordings. See
for more information.
2. In the Restore Backup Data window, answer Yes and enter the path where the
backup files created by the CDBRTool utility are saved.
This restores the CAD services LDAP (Directory Services) database. (See
for more information.)
NOTE: In a redundant system, restore data only on Side A. The
restored data will be replicated on Side B the next time the two sides
are synchronized.
restored data will be replicated on Side B the next time the two sides
are synchronized.
To restore CAD data if you are restoring a backup of an existing CAD 8.5 installation:
1. On the server hosting the CAD base services, run the CDBRTool utility (see
). The CAD services LDAP configuration data
and the recordings are restored.
2. On the server hosting the Recording and Statistics service, run the
InstallRestoreDB utility (see
). The
recording metadata is restored.